General information

Job Title
Workplace AV Support Engineer
Ref #
20168
Date
Wednesday, July 13, 2022
Country
United Kingdom
Location
Woking
Business area
IT
Department
IT
Position level
J - Technician / Administrator
Working time
Full Time
Contract type
Permanent
Working pattern
9am - 6pm Monday to Friday

Description & Requirements

Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

The Workplace AV Support Engineer will join our Service Delivery Operations function and will be a key part of the team responsible for the setup, support and ongoing maintenance of the audio-visual workplace rooms/spaces across the McLaren estate.

To be suitable for this role you must have proven experience supporting and troubleshooting audio-visual equipment. It is essential to have strong communication skills with a proven track record of understanding and analysing requirements as well as creating user documentation.

Principal Accountabilities

  • To provide technical support and services across the McLaren estate for all meeting room/workplace spaces
  • Assist with the preparation for any business audio and video requirements
  • Support for video/audio conferencing problems on desktop & conference rooms
  • Assist with the support for multi-media broadcasting i.e Teams and other conferencing packages
  • Ensure the meeting room environment is suitably maintained along with keeping the CMDB up to date with all asset information clearly documented
  • Actively seek feedback on the service and any operational issues. Suggest initiatives for future improvements with the business
  • Produce end user guides to support the rollout of conferencing technologies
  • Produce training sessions and documents related to all workplace experience systems and services
  • Work closely with all IT Services teams, ensuring close adherence to central standards and processes
Knowledge, Skills and Experience

  • Experience in AV support including setting up meeting rooms and conference facilities
  • Ability to communicate with clients at all levels
  • Good knowledge of AV equipment and installations including video conferencing
  • Proven knowledge and experience in managing deadlines, resources and customer assistance inquiries
Personal Attributes

  • Proactive and self-motivated to meet deadlines and support continuous improvement 
  • Inquisitive and seeks feedback from peers in order to support development
  • Analytical and problem-solving abilities
  • High attention to detail to deliver support at a high standard
  • A collaborative approach with an understanding of the importance of knowledge sharing