General information

Job Title
Vehicle Documentation Specialist
Ref #
346
Date
Monday, September 6, 2021
Country
United Kingdom
Location
Woking
Business area
Sales
Department
Aftersales Services Operations
Position level
Qualified
Working time
Full Time
Contract type
Permanent
Working pattern
8:30am - 5:30pm Monday to Friday

Description & Requirements

Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

As Technical Author, you will form part of a team providing vehicle repair instructions to McLaren’s global network of approved workshops.

This role plays a key part in helping us achieve our Aftersales strategy by ensuring we have clear and detailed information relating to best practice when working on McLaren road cars.

Principal Accountabilities
  • Create and maintain technical documentation for the McLaren retailer network for the servicing and repair of high performance vehicles
  • Assist in the coordinated strip and rebuild of existing and future vehicles for documentation validation
  • Assist the Illustrators in the creation of graphics for documentation
  • Continue to monitor Engineering changes and understand the impact to documentation, ensuring all documentation is kept up to date
  • Provide support for Service and Aftersales activities, under the direction of the Vehicle Serviceability Manager
  • Liaise with other McLaren Automotive departments, and suppliers, as required
Knowledge, Skills and Experience
  • Experience in a vehicle workshop environment and fully conversant with all aspects of high-performance vehicle repairs and servicing
  • Experience within technical authoring roles from other engineering disciplines considered
  • Understanding of Catia Composer, Keyshot, Adobe Illustrator / Photoshop an advantage but not essential
  • Conversant with vehicle electrical systems and wiring diagrams
  • An understanding of Technical Documentation Manuals and Maintenance systems
  • Conversant with CAD (Catia V5) or similar
  • A suitable formal education via City & Guilds or equivalent, and an apprenticeship (extensive and suitable experience may be considered in lieu)
Personal Attributes
  • Well-presented and professional
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination
  • Strong planning and good follow up skills and meticulous in detail
  • A methodical approach
  • Good team working habits
  • Confident with good interpersonal & communication