General information

Job Title
Connected Services Operations Engineer
Ref #
Thursday, January 5, 2023
United Kingdom
Business area
Product Development
Electrical and Controls - Software
Position level
H - Qualified
Working time
Full Time
Contract type
Working pattern
9am - 6pm Monday to Friday

Description & Requirements


No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

The Connected Services Operations Engineer role is within McLaren Automotive’s Connected Services team, under Product Development department. Our team is responsible for development and delivery of Connected Services and Cyber Security solutions for cross-carlines of McLaren vehicle product range

Principal Accountabilities
  • Participating in the end-to-end System V product development cycle for McLaren's Connected Services
  • Acting as a bridge between Connected Services development and customer use
  • Managing production-facing issues and environments systematically
  • Proactively preparing operational phase readiness for product delivery platforms, including defining processes and organizational requirements
  • Planning and executing SW update campaigns for connected car platforms
  • Collaborating with cross-functional teams to ensure successful delivery of Connected Services to customers
Knowledge, Skills and Experience

  • Awareness of Software development process and System V lifecycle
  • Experience working in Connected Car team and awareness of new generation vehicle connectivity features and solutions is a plus
  • Awareness of Connected Car, MNO and TSP general functional architecture
  • Experience in managing production/ customer facing environment interfaces
  • Experience creating, tracking, and managing engineering, aftersales, quality concern tickets
  • Jira, Confluence, Azure DevOps experience is a preferred
  • Experience of issue resolution planning and stakeholder communications
  • Professional project status/ issues reporting with risk mitigations and target planning
  • Experience defining and managing SLAs with internal and external partners
  • Awareness of DevOps practices, SDLC, Agile and matrix organization work culture
  • Familiar with vehicle architectures and networking
Personal Attributes

  • Self-motivated and proactive, with a can-do attitude and the ability to work both as a supportive team member and as a driven individual with minimal supervision
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination
  • Promote cross functional team working and collaboration between departments to support delivery of challenging projects
  • Conscientious, with a proven eye for detail (quality, reliability and safety) with dedication to deliver best in class products
  • Excellent personal workload management and workforce planning.
  • Excellent communication skills to enable cross-functional working, able to define the requirement and breakdown complex problems
  • Willing to travel and work flexible hours when required
  • Passion for the automotive industry and technology would be advantageous
  • Enthusiasm to embrace change and support creation of new processes as necessary
  • Willing to own and push the boundaries of their core responsibilities
  • A UK vehicle driving license
  • Excited to build on the McLaren legacy