McLaren

This is an exciting opportunity to play a key role in the future of McLaren Aftersales during a period of rapid and exciting business growth. Our vision is to ensure owning a McLaren is an extraordinary experience. Your core objective is therefore to ensure that time off road is minimised for every McLaren customer.

Reporting to the Warranty & Campaigns Manager, the Technical Case Engineer will be pivotal in ensuring cross functional alignment and successful delivery of global workshop campaigns and recalls. You will ensure all stakeholders are informed and engaged prior to launch, and that completion rates are tracked and reported accordingly.

You will also be responsible for identifying, tracking and reporting on quality concerns and trends identified throughout our global network of Retailers. Supporting to reach resolution and continually improve product quality.

• Assist the Warranty & Campaigns Manager in leading the Aftersales field campaign (FCR) and safety committee processes ensuring successful and timely delivery of business-critical campaigns and recalls.
• Liaise with Managers and stakeholders at all levels to ensure workshop campaign and recall documentation is correctly published and available to all Retailers and provided to relevant authorities as necessary.
• Ensure active workshop campaign and recall completion rates are monitored and reported to authorities as necessary, taking actions to achieve business targets where required.
• Support the Warranty & Campaigns Manager in ensuring all recalls and campaigns are carried out within the global Retailer network in line with stringent legislative frameworks.
• Ensure the Central and Regional teams are regularly updated on campaign and recall completion rates (by Retailer) through clear and accurate reporting.
• Work with the wider McLaren functions and stakeholders at all levels, including Client Services, Regional Teams, Parts Operations, Marketing, Legal, P.R and Quality. Maintain records of agreed actions with timelines for completion, following up as necessary
• Take ownership of Technical Support quality concerns identified, reporting to Quality and escalating to reach resolution.
• Attend and, where necessary, lead internal McLaren meetings as required to meet key objectives of the business.
• Ensure all key processes are documented (process mapped) and maintained, with responsibilities clearly defined and identify opportunities for further improvement.
• Carry out any other appropriate work relevant to the role as required.

• Previous experience in the Automotive sector either within a technical support or quality role, or prestige vehicle dealership (5 years minimum) ideally involving campaign / recall processes.
• Qualified to degree standard. A formal technical or engineering based qualification, Master Technician status or suitable experience may be considered in lieu.
• Excellent problem-solving and communication skills
• IMI recognised training in hybrid/electric vehicle systems an advantage.
• Advanced computer skills – Microsoft Office suite. Power BI and Power Automate an advantage.
• Comfortable working with data and possessing good analytical skills.
• Proven technical experience and knowledge of modern vehicle electrical, mechanical and body systems (included but not limited to: CAN / BUS / ODB, multi-cylinder turbocharged engines, twin clutch transmission, active suspension systems, carbon fibre composites)

• Tenacious with an absolute focus on delivering customer centric solutions.
• The ability to plan, prioritise and deliver workloads on time (time management)
• Professional spoken and face to face communication skills
• Professional personal presentation
• Meticulous attention to detail
• Flexible and adaptable
• Self-motivated and self-disciplined
• A positive, ‘can-do’ attitude and work calmly under pressure
• Personal goal to strive for perfection and be restless in seeking constant improvement.
• Willingness to travel occasionally in-line with business requirements.