Job Title
Technical Authoring Specialist - FTC
Ref #
41201
Date posted
Thursday, February 8, 2024
Country
United Kingdom
Location
Woking
Business area
Sales
Department
Aftersales Services Operations
Position level
H - Qualified
Working time
Full Time
Contract type
Fixed Term Contract
Working pattern
8:30am - 5:30pm Monday to Friday
Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. 

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey. 

Purpose of Role

As a Technical Author Specialist, you will form part of a team providing vehicle repair instructions, systems descriptions and wiring schematics to McLaren’s global network of approved workshops as well owner information for McLaren vehicle owners.

This role plays a key part in helping us achieve our Aftersales strategy by ensuring we have clear and detailed information relating to best practice when working on McLaren cars and accurate operational and safety information for our customers.

Principal Accountabilities
  • Author and maintain technical documentation for McLaren vehicle owners (Owner’s handbook)
  • Author and maintain technical systems descriptions.
  • Author and maintain vehicle wiring schematics.
  • Support the creation of technical documentation for the McLaren retailer network for the servicing and repair of high-performance vehicles.
  • Support in the coordinated strip and rebuild of existing and future vehicles for technical documentation validation.
  • Assist the Illustration team in the creation of graphics for all technical documentation.
  • Continue to monitor Engineering changes and understand the impact to documentation, ensuring all documentation is kept up to date.
  • Provide support for all Aftersales and Service Development activities, under the direction of the Technical Documentation Manager
  • Liaise with other McLaren Automotive departments, McLaren engineering, training and development and suppliers to McLaren, as required.
Knowledge, Skills and Experience
  • Experience in a vehicle workshop environment and fully conversant with all aspects of high-performance vehicle repairs and servicing
  • Experience with technical authoring of owner information
  • Experience within technical authoring roles from other engineering disciplines considered.
  • Understanding of Catia Composer, Keyshot, Adobe Illustrator / Photoshop an advantage but not essential
  • Conversant with vehicle mechanical and electrical systems and wiring diagrams
  • An understanding of Technical Documentation Manuals and Maintenance systems
  • Conversant with CAD (Catia V5) or similar
  • A suitable formal education via City & Guilds or equivalent, and an apprenticeship (extensive and suitable experience may be considered in lieu)
Personal Attributes

  • Well-presented and professional
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination.
  • Strong planning and good follow up skills and meticulous in detail
  • A methodical approach
  • Good team working habits.
  • Confident with good communication and presentation skills to all levels of audience