Job Title
Supervisor - Customer Acceptance Line
Ref #
Date posted
Friday, November 17, 2023
United Kingdom
Business area
Quality Operations
Position level
H - Qualified
Working time
Full Time
Contract type
Working pattern
7:30am - 4:30pm Monday to Friday

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

To work as part of the Corporate Quality team in the McLaren Production Centre, managing the safe and effective day to day operation of the Customer Acceptance Line (CAL).

As the CAL Supervisor you will be required to work closely with the Manufacturing team, driving Quality concerns to resolution using the McLaren Fault Management System (QCR), and documented escalation processes. The primary customer of the CAL is MPA, so this role will be required to represent Series Quality at daily audit feedbacks.

This is a core shift role but carries responsibility for a 2 shift operation, therefore out of hours flexibility will be needed.

Principal Accountabilities

Day to day management of the Vehicle Buy-Off team in CAL, which includes :
  • ensuring all staff are trained and competent to carry out process
  • empowering the shift team leaders to make MOK/FOK decisions
  • developing and maintaining a clear set of KPI’s to give clarity on the performance of the process
  • ensuring performance appraisals are carried out twice per year in line with the company policy.
  • leading by example - maintain and endorse the McLaren Values and culture
  • ensuring the team is sufficiently resourced to operate in a safe and effective manner
  • managing to headcount budget including the raising of HRRs, interviewing and selection for vacant positions
Ensure Audit schedule is adhered to :
  • Layered Audits ensuring standardised inspection processes are followed.
  • Health and safety standards
  • 5S / Tooling and Equipment Standards
  • Safety Observation Tours (SOT) are completed
Data Analysis of all Customer Acceptance Line (CAL) outputs, this will include:
  • Tracking FPV (Faults Per Vehicle), RFT/FTT
  • Daily reviews with a cross functional team to ensure all major calls and trending issues are escalated, driving the defect back to the point of occurrence.
  • Raise concerns into the Fault Management System, ensuring the implementation of robust Containments and Countermeasures.
  • Accurate defect reporting focusing on
  • Current vehicle status
  • Gateway (CAL) performance
  • Provide urgent containment response to issues found in Warranty and product audit, managing the plant quality responses to critical line stop / stop shipment topics. 
  • Cascade feedback from MPA (McLaren Product Audit) / warranty / PDI (Pre-Delivery Inspection) sources into the CAL Teams to ensure defects found by the customer are captured in house.
  • Represent Quality at the Production start of shift meetings providing all required feedback and metrics.
Knowledge, Skills and Experience

  • Experience within a Quality role at OEM or Tier One level. 
  • 5+ years in a supervisory level role
  • Problem solving skills – experienced.
  • Capable using the MSOffice suite of software. 
  • Proven track record of delivering targets (S, Q, D, C, P) 
  • Experience of lean manufacturing tools is a distinct advantage. 
  • Experience of using SAP & associated tools is also a distinct advantage. 
Personal Attributes

  • Tenacious, driven and pragmatic. 
  • Able to multi-task and work under pressure 
  • Consistent decision maker 
  • Ability to communicate at all levels of the organisation. 
  • Flexible to work additional hours, and/or at different McLaren locations when required.