General information

Job Title
Junior Developer
Ref #
15825
Date
Friday, April 22, 2022
Country
United Kingdom
Location
Woking
Business area
IT
Department
IT
Position level
Qualifying / Team Leader
Working time
Full Time
Contract type
Permanent
Working pattern
9am - 6pm Monday to Friday

Description & Requirements

Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

Service Strategy is accountable for designing how users consume services to enable them to be the most effective and productive in their respective parts of the McLaren business. The ServiceNow Junior Developer is a direct report to the IT Service Platform & Business Process Improvement Manager and has responsibility for managing ServiceNow enhancements, support requests and platform administration, as well as supporting the IT Service Platform & Business Process Improvement Manager. This role will need to work closely with colleagues in IT Services and other areas of the business. Within McLaren we have Servicenow ITSM Pro, ITBM and HappySignals in operation.

Principal Accountabilities

The ServiceNow Junior Developer is responsible for the day-to-day support of the ServiceNow platform including configuration changes and agreed enhancements, utilising standard ‘out-of-the-box’ functionality where possible.

 

Responsibilities include:

  • Management of the pipeline of ServiceNow enhancement requests, working with other support / development teams where required and communicating directly with the requestors of the enhancement
  • Completion of configuration / development work required to complete agreed enhancements
  • Ownership of first line ServiceNow support, including fixes, patches and releases
  • Completion of ServiceNow related service requests, including configuration and maintenance of SLAs and catalogue items
  • Platform administration tasks including patching, clones and platform upgrades
  • Assist with documentation and training relating to the ServiceNow Platform
  • Identify opportunities for automation and management of delivery into production
  • Platform Assurance – work with the rest of the ServiceNow Platform team to ensure best practice is being followed and that the platform is being utilised correctly to deliver maximum value to the business
  • Establishing and maintaining strong working relationships with the Business Units and other areas as appropriate & being a first point of contact for ServiceNow Platform support
  • Working with the IT Service Platform & Business Process Improvement Manager to identify opportunities to enhance and improve the platform to benefit efficiency and/or user experience
  • Contributing to the strategic roadmaps for the platform
  • Contributing to knowledge article creation relating to the ServiceNow Platform and management of published articles to ensure relevance
Knowledge, Skills and Experience

  • Self-starter with the strong desire to learn and improve skills through training and expanding existing knowledge of ServiceNow (ITSM, ITBM, ITOM and HappySignals)
  • Experience of 1st or 2nd Line service desk delivery
  • Experience of ServiceNow configuration/development/administration with up to 2 years experience of ITSM. Additional experience of ITBM or ITOM would be a distinct advantage
  • ServiceNow Certified System Administrator (minimum of Rome delta)
  • Proficient in the use of Flow Designer, Workflow Designer and Virtual Agent Designer
  • Experience of Integration Hub and Rest APIs would be beneficial
  • Experience of understanding requirements and turning these into actionable tasks
  • Experience of managing stakeholders
  • Creative thinker always looking to drive continuous improvement with a strong focus on the User Experience Journey and customer outcomes
  • Understanding of project methodology
  • Good experience of creating, embedding and reporting on processes 
Personal Attributes
  • Strives for excellence
  • Results Focused
  • Innovative & Creative
  • Seeks the challenge
  • Personal Ownership
  • Adapts to change
  • Learns & Shares
  • Recognises Achievement
  • Collaborates with others
  • Manages Relationships