McLaren

We are recruiting for a Service Desk Coordinator to join our fantastic Managed Services department in Woking. As the Service Desk Coordinator you will provide a high quality, efficient and friendly service to all McLaren employees and external contacts that contact the Service Desk.

• Ensuring customers are kept fully advised on progress of all work requests and ensure the services team is always briefed.
• Assisting the services team to achieve resolution of reactive and planned work orders within agreed timescales and achieve customer satisfaction across the business.
• Inputting and updating service desk data and prepare activity reports as needed.
• Maintaining continuity of service of the service desk in liaison with colleagues.
• Planning of key events/visits around the facility.
• Filing and document control duties.
• Recording and communicating issues concerned with the whole operation of the building.

• Previous customer service & admin experience is essential
• Be able to work effectively in a team
• Excellent interpersonal and communication skills.
• A ‘can do’ attitude and determination to deliver service excellence
• Ability to develop good working relationships
• Ability to work under pressure and prioritise tasks accordingly
• Good IT skills
• Proactive quick thinker for problem resolution

We offer a wide – ranging benefits package, which includes:

• Structured career development framework
• 25 days’ holiday, plus bank holiday. Annual buy & sell up to five days
• Enhanced company pension scheme
• Discretionary annual bonus award
• Private medical insurance and health cash plan
• Life assurance 4x your basic salary
• Ability to apply for a sabbatical of up to one year after only two years’ service
• Benefits you can adapt to your lifestyle, such as discounted shopping
• Generous parental leave policies including market leading maternity leave
• Tax efficient nursery scheme benefit
• A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
• Friends and family day
• Opportunities to experience our fantastic cars

Qualifying criteria applies

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. 

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.