General information

Job Title
Senior Engineer, Vehicle Line Quality
Ref #
9812
Date
Monday, January 10, 2022
Country
United Kingdom
Location
Woking
Business area
Quality
Department
Warranty
Position level
Qualified Senior
Working time
Full Time
Contract type
Permanent
Working pattern
8:30am - 5:30pm Monday to Friday

Description & Requirements

Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

Leading a team of field quality and supplier recovery engineers responsible for all series vehicle programs, representing the voice of the customer within McLaren Automotive Limited’s Operations team. Review all Warranty claims received from the global dealer network, lead internal investigations, ensure immediate containment, and identify opportunities for product improvement either in process, material, or design. Ensure that McLaren Automotive Limited are fully utilising the opportunity for supplier recovery of costs incurred to the business through existing contractual agreements.

Principal Accountabilities

  • To champion the attainment of Customer Quality business imperative.
  • Responsible for overall quality of the vehicle with a particular focus on all claims over 3 months in service (i.e. not plant related concerns).
  • Act as liaison between warranty, MPA, Tech Support and other business departments (Engineering, SQA) in order to identify and define quality concerns.
  • Lead reviews for key Customer Quality concerns with Engineering, Operations and Quality teams ensuring top trending items for each area are being reviewed and contained.
  • Organise and steer meetings and work groups between all the parties involved in the quality process to mitigate and to clear define next steps for dealing with high risk / cost issues.
  • To lead a team of engineers, providing coaching, supporting career development and taking responsibility for performance reviews bi-annually.
  • To set agenda and collate business feedback of all Customer Quality concerns to Executive level weekly review.
  • Look at ways of continuously improving the field quality processes with a focus on: Reviewing of robustness of containments based on warranty data, rolling back of QCR’s and new model support (ensuring warranty data is fed into new model gateways).
  • Communicate product field performance to wider business daily.
  • Support and promote McLaren plan at all times.
  • To work closely with the McLaren Product Audit (MPA) team and the Quality Operations team to ensure concerns at PDI and 0-3MIS are being channelled through the correct channels in plant.
  • To continually monitor and review existing operational containments remain effective and promote development to full countermeasure.
  • To manage the process of Warranty return parts to Suppliers for Quality analysis and support the Supplier Recovery process
  • To ensure Supplier parts analysis is carried out to the required standard while challenging Supplier analysis if the process or standards have not been met.
  • Liaising with SQA and Engineering to ensure feedback given is accurate where applicable
  • To work with future engineering project teams to ensure ‘lessons learnt’ are carried forward to future McLaren vehicle launches ahead of key gateways.
  • Represent Warranty and Field Quality department at daily allocation meeting and oversee the quality of QN’s to allow for efficient allocation and subsequent containment.
  • Take an active role in the continuous improvement of the Warranty and Concern department
  • Lead by example and ensure that the whole team, work within the McLaren Automotive Ltd ‘Health and Safety policy’ at all times.
  • To attend (where relevant) dealer visits and customer clinics to ensure we are capturing and prioritising rectification of warranty claims according to customer dis-satisfaction; not only by frequency.
  • Identify and support delivery of Continuous Improvement opportunities for the team and wider business stakeholders
  • Support the Warranty Manager with any potential Campaign / Recall (FCR process) topics to ensure they are tracked and progressed according to McLaren Automotive established processes



Knowledge, Skills and Experience

  • Degree in Engineering and previous experience working in Quality Engineering, Supplier Quality Assurance, Supplier Recovery, Aftersales or Warranty in an Automotive OEM.
  • Previous experience in people management ideal but not essential
  • Comfortable presenting to executive level
  • McLaren product knowledge would be a distinct advantage
Personal Attributes
  • Well presented, with professional mannerism, befitting of the McLaren organisation.
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination.
  • Strong planning, good follows up skills, meticulous in detail.
  • Demonstrates a methodical approach.
  • Good team working habits.
  • Confident with good interpersonal & communication, (especially verbal & written) skills.
  • Flexible approach to working hours.
  • Mobile & willing to travel abroad as requested.