General information

Job Title
Motorsport - Senior Customer Support Engineer
Ref #
27661
Date
Monday, January 16, 2023
Country
United Kingdom
Location
Woking
Business area
Motorsport
Department
Motorsport
Position level
G - Qualified Senior
Working time
Full Time
Contract type
Permanent
Working pattern
Blue Shift 45 hours

Description & Requirements

Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

  • As Senior Customer Support Engineer - Motorsport, you will play a pivotal role in providing market leading motorsport engineering services to our global customer base. This is a fundamentally key role to managing and enhancing the relationship between McLaren Motorsport and our customer race teams. 
  • Reporting to the Customer Support Manager – Motorsport, working as the senior engineer for a team of customer support engineers who operate as the first ‘point of contact’ for Customer race programs.  
  • Manage a team of engineers to deliver market leading motorsport engineering services. 
  • Representing McLaren whilst at race events, and our customers to provide the best possible trackside support. 
  • Work alongside the GT3/GT4 project engineering and development teams in the execution and evaluation of pre and post event simulation and data analysis and reporting. 
Principal Accountabilities
  • Manage a team of engineers, providing engineering coverage for customer race events with either remote, or track-side data analysis and systems-wide commissioning. 
  • Manage trackside BOP communication and implementation.  
  • Lead data and electronic systems related matters, to optimise documentation and customer facing technical updates. 
  • Support customer teams with specific on event vehicle/systems engineering to optimise and control software to maximise car performance and reliability technical and operation procedures. 
  • Work alongside internal Development engineering team, providing feedback on technical projects.  
  • Work alongside Internal Engineering and Series Development teams, providing customer feedback on technical issues and concerns. 
  • Document events reports and feed information into the wider customer support and engineering departments. 
  • This role includes extensive global travel within the region of 16 – 22 events.
Knowledge, Skills and Experience
  • BSc, BEng, MEng, MSc Engineering Degree, or equivalent Extensive motorsport experience. 
  • Extensive experience of the motorsport industry, working as a Manager, Race engineer or Senior customer support engineer is essential.  
  • Strong understanding of race team operation and customer requirements.  
  • Strong understanding of sporting and technical motorsport regulations  
  • Extensive experience of the motorsport data analysis and systems including performance, reliability, and commissioning of GT3 - GT4. platforms from a high level. 
  • Extensive experience of Motorsport software and timing analysys.  
  • Strong understanding of motorsport Electrical Diagnostic Systems and hardware.  
  • Computer literate – Microsoft Office suite including networking, Excel + VBA. 
  • Programming experience with Matlab, Simulink would be a benefit although not essential. 
  • CATIA 2D/3D skills would be a benefit although not essential. 
  • Confident communicator, able to present and explain complex engineering subjects efficiently and effectively 
  • A calm head on experienced shoulders, able to make structured decisions with sound reasoning whilst demonstrating a calm way of thinking when under pressure. 
  • Full UK driving licence.
Personal Attributes
  • Above all the personal attributes below, you must be a team player. Someone who can lead a team of mixed skillsets and abilities pulling together as one team.  
  • Well presented, with professional mannerisms befitting of the McLaren organisation. 
  • Adaptable, quick thinking, decisive, methodical, showing strong initiative and self determination 
  • Strong planning, good follows up skills, meticulous in detail. 
  • Confident with good interpersonal & communication, (especially verbal & written) skills. 
  • Mobile & willing to travel abroad as requested. 

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