General information

Job Title
Sales Support Manager
Ref #
Friday, November 4, 2022
United Kingdom
Business area
Sales Operations
Position level
I - Qualifying / Team Leader
Working time
Full Time
Contract type
Working pattern
8:30am - 5:30pm Monday to Friday

Description & Requirements


No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

The Sales Support Specialist is the central point of contact between central commercial operations and our retailers in market. You will be responsible for the achievement of vehicle revenue and generation of the daily in-flow of cash, within your region of remit, by managing all vehicle sales and invoicing within your markets.

Principal Accountabilities

  • Monthly achievement of vehicle wholesale and revenue targets within specific region.
  • Daily cash generation and cashflow management through vehicle invoicing and payment collection.
  • Provide Industry leading levels of customer service to our Retailers, Regions and wider business to ensure end to end sales processes are effectively managed within clearly defined service level agreements.
  • Production allocation fill process by region to ensure Retailers achieve on-time delivery of orders and signed off McLaren Special Operations content within clearly defined order deadlines, giving production a consistent supply of buildable and saleable vehicles.
  • Manage late specification changes to orders and their impact on daily cash generation and monthly revenue.
  • Manage MSO bespoke customer requests via the retailers and ensure all requests are signed off in a timely manner to meet vehicle production and wholesale forecast.
  • Manage the document disposal process per vehicle in your region, to ensure timely vehicle delivery to customers.
  • Manage and control payment terms per vehicle within your region to achieve daily cash and monthly revenue targets required by the business
  • Distribution and transport method co-ordination with Logistics teams.
  • Achievement of Revenue Recognition targets monthly.
  • Completion of commercial documentation.
  • Manage all vehicle export and import commercial processes for the markets in your region.
  • Management of non-standard orders including direct sales, factory collections, VIP, shareholder and affinity partner sales.
  • Manage new dealer and market setup for Sales Ordering and Revenue Recognition processes within your region.
  • Manage implementation and ongoing development of SAP systems within sales operations.
Knowledge, Skills and Experience

  • Education: Degree level education
  • An automotive operational background is essential
  • Previous experience of delivering a monthly wholesale target
  • Previous experience of international commercial operations
  • Previous experience in managing cash-inflows
  • Previous experience of Product Management and Pricing is desirable
  • Previous experience of Business Systems including SAP 
  • A proactive nature with a willingness to succeed
  • The ability to understand and translate highly technical, engineering information into a single-minded, relevant customer-facing message
Personal Attributes

  • A winning mentality and drive to achieve outstanding results
  • Good analytical skills and the ability to build insights from that data
  • Knowledge of low volume, high end vehicles is a plus
  • International experience and a second language a real advantage
  • Resilient, able to maintain a consistently high level of work under pressure
  • PC/Software:  PC and Microsoft Office Literate. Highly competent in PowerPoint and especially Excel
  • A natural love for, and curiosity about, cars and the automotive market