Job Title
Regional Client Services Case Manager
Ref #
59339
Date posted
Thursday, August 13, 2026
Country
Singapore
Location
Singapore
Business area
Commercial
Department
Commercial
Position level
5 - Supervisory / Professional​ - (L-16)
Working time
Full Time
Contract type
Permanent
Working pattern
9am - 6pm Monday to Friday
What to Expect

At McLaren Automotive, our vision is to be a powerful, world-renowned symbol of innovation and modern luxury.

Reporting to the Head of Aftersales, Asia Pacific and China, the Regional Client Services Case Manager is responsible for supporting customers and resolving issues promptly and professionally, while upholding McLaren Automotive’s brand integrity both directly and through the support provided to the retailer network.


What You'll Do

·       Customer Case Management – Lead customer cases from initial contact, taking ownership of the process through to final resolution. Maintain the highest standards throughout, focusing on solutions that deliver exceptional customer satisfaction.


·       Stakeholder Engagement – Develop relationships with key internal and external stakeholders to ensure alignment with strategies that enhance standards, improve the customer journey, and drive retention.

·       Regional Representative – Work in partnership with the regional field team to engage the retailer network and deliver the highest level of luxury customer experience.

·       Customer Advocacy – Act as the internal customer advocate by strategically using customer insights to drive change and continuous improvement across product, service, and ownership experience.

·       Budget Management – Manage the allocated budget, ensuring all spendings are within the prescribed guidelines.


What You'll Bring

Knowledge, Skills & Experience:

  • Minimum 5 years’ experience in customer case management.
  • Experience in engaging directly with high-net-worth customers.
  • Understanding of luxury customer experience and customer expectations.
  • Excellent problem-solving and decision-making skills.
  • Knowledge of CRM systems and customer satisfaction programmes.
  • Commercial mindset, with the ability to identify solutions that address strategic and tactical business challenges.
  • Ability to influence stakeholders to seek satisfactory conclusions and ensure commitments are met.
  • Excellent communication and interpersonal skills at all levels of the business, with strong written and presentation capabilities.
  • Knowledge and practical understanding of continuous improvement principles.
  • Strong IT skills and dashboard management experience.
  • Fluency in Chinese, Japanese, or Korean as an additional language is advantageous.

Personal Attributes:

  • Professional appearance and presentation.
  • Thrives in a fast-paced, challenging and dynamic environment.
  • Ability to work independently and collaboratively as part of a team.
  • Exceptionally organised with high levels of self-motivation.
  • Meticulous attention to detail even when under pressure.
  • Dynamic and flexible, with the ability to respond effectively to challenging situations.
  • Able to maintain focus and deliver against tight deadlines.
  • Culturally aware and sensitive, with the ability to adapt appropriately in a global context.

What We'll Do for You
We offer a wide – ranging benefits package, which includes:
  • Structured career development framework
  • 25 days’ holiday, plus bank holiday. Annual buy & sell up to five days
  • Enhanced company pension scheme
  • Discretionary annual bonus award
  • Private medical insurance and health cash plan
  • Life assurance benefit
  • Ability to apply for a sabbatical of up to one year after only two years’ service
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • Generous parental leave policies
  • A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
Who Are We?
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. 

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey. 

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