Job Title
Regional Area Manager - Northeast Region - Americas
Ref #
59088
Date posted
Thursday, May 14, 2026
Country
United States
Location
Baltimore
Business area
Sales
Department
North America Aftersales
Position level
4 - Management / Technical Expert (L-18)
Working time
Full Time
Contract type
Permanent
Working pattern
8:30am - 5:30pm Monday to Friday
What to Expect

We are seeking a Regional Aftersales Market Manager to join our Americas team, responsible for managing aftersales performance across the Northeast and Central United States and Eastern Canada. This is a high-impact role that combines strategic market oversight, retailer support, and operational execution to drive customer satisfaction, loyalty, and sustainable business growth.

What You'll Do
§  Act as the primary McLaren Aftersales representative for retailers across the Northeast and Central Americas and Eastern Canada.
§  Develop and execute regional strategies for service, parts, warranty, and customer experience performance.
§  Partner with Retailer senior management to ensure alignment with McLaren standards, policies, and programs.
§  Analyze KPIs, market data, and financial results to identify opportunities for improvement.
§  Support parts and accessory sales growth, ensuring optimized inventory, pricing, and margin performance.
§  Enhance service retention by coaching retailers on customer care, service process excellence, and proactive engagement strategies.
§  Drive customer satisfaction improvements using CSAT, NPS, and other key measures.
§  Collaborate cross-functionally with Sales, Marketing, and Technical Operations to deliver a seamless ownership journey.
§  Provide coaching and guidance to Retailer Aftersales Managers and Service Directors to enhance operational efficiency and profitability.
§  Ensure compliance with warranty administration and McLaren’s global standards.
§  Act as a conduit between Retailers and McLaren HQ to ensure feedback, challenges, and opportunities are addressed effectively
What You'll Bring
  • Automotive knowledge required
  • Strong experience in automotive dealerships and in OEM Aftersales roles
  • Full appropriate driving licence
  • Microsoft Office (Excel, PowerPoint, Office Suite)


Personal Attributes


  • This may include occasional weekend/holiday working.
  • Frequent travel is expected to all McLaren Retailers within the assigned region.  
  • Well presented, with professional mannerisms befitting of the McLaren organisation.
  • Self-Motivated, adaptable, quick thinking, decisive, showing strong initiative and self-determination.
  • Strong planning, good follow up skills, meticulous in detail.
  • Good team leader and team member
  • Confident with good interpersonal & communication, (especially verbal & written) skills.
  • Mobile & willing to travel domestically and abroad as requested.
  • Highly Ethical and Culturally empathic

What We'll Do for You

  • We offer a wide – ranging benefits package, which includes:

    • Structured career development framework
    • 15 vacation days, plus 14 bank holiday days
    • Private Medical Insurance paid by company
    • 401k Company Matched
Who Are We?
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. 

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey. 

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