General information

Job Title
Regional Aftersales Manager
Ref #
472
Date
Thursday, September 30, 2021
Country
Japan
Location
Tokyo
Business area
Sales
Position level
Management
Working time
Full Time
Contract type
Permanent
Working pattern
9am - 6pm Monday to Friday

Description & Requirements

Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

At McLaren we believe that anything is possible. We know what it takes to win and we achieve this by working together and encouraging innovation in an extraordinary high performance environment.

 

We have a fantastic opportunity for a Regional Aftersales Manager to join our team at McLaren Automotive Asia. The role will be based in Tokyo and be responsible for the McLaren Retailer Network in Japan; Tokyo, Osaka, Nagoya and Fukuoka.

 

Principal Accountabilities
  • Provide comprehensive in-region support & aftersales leadership for Retailers, Customers and Brand partners
  • Promote ‘best-in-class’ levels of customer services at all stages during the ownership cycle
  • Develop and implement strategies to improve customer experience and Retailer profitability
  • Monitor dealer service standards and policies identifying improvement areas in service efficiency and profitability
  • Plan, maintain and implement an effective retailer aftersales training programme
  • Identify and deploy in-region customer service clinics in response to factory as required.
  • Ensure correct Retailer disciplines are maintained to control Warranty parts in-line with McLaren warranty policy and procedures
  • Represent the Regional team & Retailer Network at factory events & strategy sessions
  • Effective management of dealer tools, equipment and diagnostic aids, through periodic audits within Retailer Service Departments
  • Provide cross-functional assistance to other Departments (Quality, Finance, Certification, Sales and Marketing
Knowledge, Skills and Experience
  • The ability to demonstrate a high level of automotive industry knowledge combined within an Aftersales customer focused environment.
  • Thorough understanding of running a profitable automotive retail business and the ability to operate as a ‘consultant'; guiding and supporting Retailers in running an efficient, metrics driven business.
  • An enthusiastic and ambitious individual with a proven track record and drive for outstanding results.
  • First-rate project management skills
  • Excellent written and verbal communication skills
  • IT literate with strong knowledge and experience with Microsoft Office
Personal Attributes
  • Well presented, with professional mannerisms befitting of the McLaren organisation.
  • Adaptable, quick thinking, decisive, showing strong initiative and self determination.
  • Strong planning good follow up skills, meticulous in detail.
  • Demonstrates a methodical approach to work
  • Good team working habits.
  • Confident, with good interpersonal & communication, (especially verbal & written) skills in English
  • Flexible approach to working hours
  • Availability to travel at short notice