General information

Job Title
OpEx Line Support
Ref #
Friday, May 13, 2022
United Kingdom
Business area
Continuous Improvement
Position level
H - Qualified
Working time
Full Time
Contract type
Working pattern
Blue Shift 40 hours

Description & Requirements


No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

The Line Support role is primarily focused on ensuring that our ability to produce cars is supported through the delivery of system user training, process enhancements & system modifications through Continuous Improvement. The role also encompasses vehicle build responsibilities with emphasis on data management support & trouble shooting to ensure volume targets are achieved. This role works closely with, but not limited to, a number of key business departments including Production, Quality, Product Data Management & Logistics.

Principal Accountabilities

Project Support:

  • Support continuous improvement solutions; identifying areas for improvement, raising new requirements and quantifying business reasons for change.
  • Performing & documenting business impact assessments against system changes.
  • Produce detailed end-to-end test scenarios (positive & negative testing),
  • Assist in developing & executing test scripts to validate business processes within new systems & applications.
  • Training material development & maintenance, including support content on the McLaren Knowledge Centre (MKC).
  • Delivering effective communication & training on new ways of working  
  • Monitor the levels of adoption of the new ways of working within the business and support the sustain aspect of a project delivery.

Business Support:

  • Provide first level support on current systems & applications to the operational departments.
  • Be the first point of contact for users to diagnose process or training issues and channels technical issues to the needed departments or service providers.
  • Monitoring the system for process failures and data misalignments which affects the business from yielding to plan and provide the needed support.
  • Working with the HR Training Coordinator to ensure everyone undertaking training is sufficiently qualified before they are given access to their role.
  • Keeping all training material updated & provisioned across the different platforms.
  • Maintain the upkeep of all BPD’s and MSL’s within their representative areas.
  • Maintain & keep up to date any business support trackers
  • Periodically review the business support tracker to identify trends and optimise ways of working
  • Supporting the operational teams (zone teams) by ensuring issues are understood and seen through  to resolution to support all our business imperatives & objectives
  • Performing frequent audits of the facility ensuring visible support is there if needed.
  • Ensuring a consistent & operational level of data quality is always achieved (PPAPs / COGIs)
  • Being a change agent in the operational landscape driving issues to a resolution & monitoring them going forward ensuring they are embedded.
Knowledge, Skills and Experience

  • Able to act as a key member of the end-user community
  • Recognised as a Subject Matter Expert (SME) in support of SAP and other business applications
  • Breadth of knowledge of the company’s business processes
  • Credibility with colleagues/management
  • Excellent team player with strong communication skills
  • Confidence in making decisions & reinforcing changes
  • Ability to contextualise the SAP solution; be an ambassador of SAP best practises, promoting this behaviour back into the business
  • Provide process & transactional support to assist employees when they have system issues

Personal Attributes

  • Patient & approachable
  • Ability to adjust their communication style
  • Good listener
  • Work with & influence employees at all levels
  • Take ownership of the solution & champion the change
  • Ability to adopt news ways of working
  • Team player
  • Creative thinker who will challenge ways of working
  • Ability to work under pressure
  • Resilient