Job Title
IT Site Support Engineer
Ref #
54094
Date posted
Monday, September 15, 2025
Country
United Kingdom
Location
Leamington Spa
Business area
IT
Department
IT
Position level
6
Working time
Full Time
Contract type
Permanent
Working pattern
37.5 Standard 9:00 - 17:00 (30 min lunch)
What to Expect
The IT Support Engineer is responsible for the operational delivery of IT support services to McLaren’s VIPs, and where required, for expediting time critical support to the wider 
organisation. Working to agreed service targets, the role will be responsible for the 
completion of incidents and requests, and where necessary work in conjunction with 
McLaren’s external IT Support partners.
The role will act as an ambassador for the IT service to McLaren VIPs, establishing and 
managing expectations, coordinating, and maintaining communication to achieve those 
expectations to a consistently high-performing standard.

What You'll Do
Responsible for the day-to-day operational resolution of VIP 
Incidents & Requests raised into IT Support, providing both 1st & 2nd
level support
− Responsible for expediting time-critical operational resolutions, 
where directed by Line Management
− Ensure face to face and remote support is available to the business 
VIP community, including onboarding
− Management of VIP expectations ensuring they are delivered in line 
with agreed service goals, through excellent coordination and 
communication
− Supporting business escalations, including but not limited to VIP and 
time-critical incidents, managing resolution, coordination and 
chasing escalations with McLaren’s IT Support partners, resolvers, 
vendors and 3rd parties ensuring user satisfaction & SLA’s are 
delivered
− Collaborate with McLaren’s IT Support partners and Resolver teams 
to support continual improvement within the function
− Ensure processes are adhered to and tickets are updated, tracked & 
reported via Ava 
− Responsible for meeting the demands of the business and provide 
the required resolution of tickets in line with agreed goals, SLA’s, 
OLA’s and KPI’s as set by senior management
− Continual focus on building and strengthening stakeholder and VIP 
relationships across the business to show IT as a true enabler of 
business outcomes
− Occasional visits to other local McLaren sites to support McLaren 
community with IT related issues when required
− Maintaining and enhancing on-site AV and meeting room spaces
− AV Meeting Room support testing basic set up and liaising with EA’s 
ahead of important meetings & with NTT for in-scope technical fixes 
as required

What You'll Bring
The IT Site Support Engineer will have an understanding of IT environments and have an 
in-depth knowledge of the following areas:
−
− Excellent customer facing/customer service skills
− Excellent written and verbal communication skills 
− Experience in Microsoft Windows, Office 365, Active Directory, MacOS, IOS, 
Mobile devices and basic networking, to achieve the support levels required
− Experience of AV room support would be an advantage or a desire to learn 
− Experience in printer support would be an advantage
− Ability to reach decisions promptly or understand where such decisions need 
broader involvement or rapid escalation
− Ability to work under own initiative or as part of a team
− Able to work under pressure and meet deadlines 
− Good general reporting skills, ability to compile and generate reports for 
business insight
What We'll Do for You

We offer a wide – ranging benefits package, which includes:

  • Structured career development framework
  • 25 days’ holiday, plus bank holiday. Annual buy & sell up to five days
  • Enhanced company pension scheme
  • Discretionary annual bonus award
  • Private medical insurance and health cash plan
  • Life assurance 4x your basic salary
  • Ability to apply for a sabbatical of up to one year after only two years’ service
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • Generous parental leave policies including market leading maternity leave
  • Tax efficient nursery scheme benefit
  • A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
  • Friends and family day
  • Opportunities to experience our fantastic cars
Who Are We?

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. 

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey. 

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