General information

Job Title
Head Of Network Strategy
Ref #
Thursday, December 2, 2021
United Kingdom
Business area
Position level
C - Head of Department
Working time
Full Time
Contract type
Working pattern
9am - 6pm Monday to Friday

Description & Requirements


No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

This is an excellent opportunity to assume a pivotal and high-profile role which will help to shape the future of McLaren during a period of rapid and exciting business growth. Reporting directly to the Commercial Operations Director you will form an integral part of the Senior Commercial Operations Leadership Team.

You will be responsible for the strategic direction of a variety of global functions including long-range sales and pricing planning, network development, performance, training & recognition as well as the cross functional I.T systems roadmap.

You will also be responsible for developing a close working relationship with Regional Teams, managing a wider range of both internal and external stakeholders as well as the leadership, motivation, and productivity of your own team.

Principal Accountabilities

Strategic Planning – Lead strategic planning for revenue, EBITDA, competitive positioning, volumes, pricing and as the franchised network roadmap and design (Sales and Aftersales on a global / regional and country level).

Training – Manage the McLaren Training Academy operation and curriculum to ensure optimum customer experience delivery within the Retailer network.

Policy Setting – Set and govern key policies in areas such as Retailer Standards, new Retailer appointment, performance reporting and the global Retailer of The Year recognition programme. Ensure that market specific laws, regulations and practices are accounted for.

Leadership – Lead, develop and motivate the Network Strategy Team ensuring that hybrid working principles are utilised to maximum effect.

Leadership – Ensure regular interaction and open communication with other members of the Commercial Operations Team to actively drive a ‘one team’ culture.

Team Development – Ensure that recruitment, on-boarding, performance reviews and careers plans are consistently delivered across the entire team. Set out clear roles and responsibilities and ensure the team are appropriately empowered ‘to do the right thing’. Review employee feedback and develop action plans as appropriate.

Business Integration – Proactively and regularly interact with key stakeholders (e.g., Finance, Regions, Legal, Aftersales, Product, Marketing, MSO) within the wider business. Ensure that wider business requirements are considered and fully integrated in strategic planning and the I.T systems roadmap.

Leadership – Lead the development, hosting and action plan process for key strategic meetings such as the Directors Forum, Network Development Workshops and Monthly Network Development Meetings.

Continual Improvement – Drive a culture of constant innovation and improvement. Challenge processes at every level. Propose clear recommendations to drive operational efficiency and manage delivery through to completion.

Issue Management – Act as a senior point of escalation, leading the effective resolution of high-profile issues as appropriate. All instances to be reviewed via root cause analysis and rectification measures applied to prevent re-occurrence.

New Model – Ensure long range planning is in place and appropriate operational gateways are met in terms of team readiness to support new model launches on time and in full.

Financial Management – Review complex numerical data, identify key trends, and develop clearly structured long-term projections for investment and operating cost.

Operational Management – Actively utilise reports and KPIs to support daily operations and management of the respective functional areas.

Support – Provide support, as and when required, for tasks and projects as defined by the Commercial Operations Director.

Knowledge, Skills and Experience

·       Educated to Degree level (ideally Business, Management or Finance).

·       Proven team leader.

·       Extensive knowledge of automotive sales and marketing operations.

·       Knowledge of international franchising rules, regulations, laws, and practice.

·       Knowledge of ultra-high net worth customer experience and expectations.

·       Experience in analysing and interpreting complex data and using to drive action.

·       Exceptional communication and negotiation skills

·       Experience in presenting to CEO / Board level.

·       Experience in defining and implementing clear business strategy.

Personal Attributes

·       Proactive approach to leadership and influencing.

·       Thrives in a fast paced challenging and dynamic environment.

·       Proven ability to act under pressure with calmness, clarity of thought and decisive authority.

·       Passion for coaching and motivating people.

·       Prepared to take responsibility and accountability.

·       Ability to think strategically whilst ensuring that day to day operational objectives are achieved.

·       Exceptionally organized with high levels of self-motivation.

·       A flexible approach to working hours and practice.

·       Prepared to travel globally to Regional meetings and Retailer locations as required.

·       Ability to maintain the very highest levels of attention to detail even when under pressure.

·       Approachable.

·       Confident and professional (ability to gain confidence of others).

·       Able to multi-task and prioritise.