To provide high-quality, pragmatic Employee Relations Advisor across the business, managing ER cases end-to-end and supporting People Business Partners and line managers to deliver fair, consistent, and legally compliant outcomes.

ER Case Management

·        Manage end-to-end ER casework

·        Conduct investigations, including interviews, evidence gathering and documentation

·        Draft letters, reports and outcome documentation ensuring quality and consistency

·        Support managers through ER processes, including hearings and formal meetings

·        Escalate complex or high-risk cases to the ER Manager appropriately

Manager Support & Coaching

·        Provide day-to-day ER advice to managers

·        Coach managers on:

o   handling difficult conversations

o   applying policies consistently

o   managing risk appropriately

·        Support People Business Partners in driving consistent people practices

Compliance & Risk

·        Ensure all ER activity aligns with:

o   UK employment law

o   ACAS Code of Practice

o   internal policies and procedures

·        Maintain accurate, auditable case records

·        Identify risks early and escalate where required

Policy & Process

·        Apply ER policies consistently across all casework

·        Support improvements to policies, templates, and guidance

·        Create letter banks

·        Ensure correct use of HR systems and documentation standards

Data, Insights & Continuous Improvement

·        Maintain accurate records of ER casework

·        Track trends, themes, and recurring issues

·        Provide insight to ER Manager and PBPs to support business improvements

Capability Building & Culture

·        Support delivery of ER-related training to managers

·        Provide “on-the-job” coaching to improve manager confidence and capability

·        Promote a culture of fairness, consistency, and early resolution

Business Knowledge

·        Good understanding of UK employment law and its practical application

·        Awareness of operational and reputational risks linked to ER decisions

Essential Functional / Technical Skills

·        Strong ER case management experience

·        Investigation and report writing capability

·        Understanding of disciplinary and grievance processes

·        Ability to coach and influence managers

·        Strong attention to detail and organisation

Personal Attributes / Competencies

·        Sound Judgement: Applies policy fairly and consistently

·        Communication & Influence: Clear, credible and supportive approach

·        Resilience: Able to manage multiple priorities under pressure

·        Collaboration: Works effectively across teams and stakeholders

·        Proactivity: Identifies issues early and takes appropriate action

Success Measures

·        Timely and high-quality case resolution

·        Reduction in escalated ER risk

·        Improved manager capability and confidence

·        Consistency in policy application

·        Strong audit and compliance standard