General information

Job Title
Customer Support Officer (Security Officer)
Ref #
Friday, March 17, 2023
United Kingdom
Business area
Managed Services
Position level
J - Technician / Administrator
Working time
Full Time
Contract type
Working pattern
Red Shift 40 hours

Description & Requirements


No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

  • Working an average 42 hour week on a rostered shift pattern; including days, nights, weekends and bank holidays is the standard with a requirement for flexibility
  • To provide exceptional customer care and personal presentation while representing the McLaren brand
  • To maintain security at all times on the premises to the highest professional level
  • Based from The McLaren Technology Centre in Woking, the role will be assigned across the business as required daily
  • The Gatehouse and town center office reception are at the forefront of McLaren greeting every guest, delivery, passing public or VIP executive
  • The role will encompass flexibility to work across any of the McLaren sites for business requirement
  • Working within a team, communication and co-operation is essential to our daily operation
  • Occasional requirement to support Events in the UK and overseas across the McLaren businesses.

Principal Accountabilities

  • Provide the highest level of security across The McLaren Technology Centre, including local Woking premises
  • Ensuring access to premises is monitored through the use of walk around and security cameras
  • Ensure all guests are signed in and make their way to the correct area, advising reception of their arrival
  • Confidently assist on site events with traffic management, guest transfers and event security
  • Accurately maintain documentation and write reports
  • Attend offsite premises for foot patrol and alarm responses, on occasion supporting the services
  • Occasional travel for work (UK and overseas) either at short notice or planned
  • Maintaining staff levels, covering holiday and sickness within the team is essential and forms the majority of overtime available
  • You will be expected to keep up to date with company policy and health and safety requirements for your role and across the company
  • Working either McLaren Technology centre or town centre office locations is essential
Knowledge, Skills and Experience

Ideally you will be from a front of house Security background in a highly proactive role with the below:

  • Excellent written and verbal communication skills
  • Full manual UK driving licence (essential)
  • Full and current First aid at work certificate (essential)
  • Computer literate including excel and word
  • Minimum SIA front line licence or Door supervisor (essential)
  • Experience in a previous security role (essential)
  • Previous executive VIP customer service experience
  • Worked on a high-profile reception
  • Lock/unlock building procedure
  • Foot patrols and HSE knowledge
  • Experience of using fire/intruder alarm systems
  • CCTV competent

Personal Attributes

  • You will need to be a team player and flexibility is a must to assist in holiday sickness and event cover
  • Excellent stakeholder management skills
  • The ability to deliver excellent customer service across everyone in the business, visitors and partners
  • A proactive individual that can use common sense and resolve issues or given tasks efficiently with a continuous improvement mind set
  • The ability to keep calm is essential as is the ability to perform with professionalism regularly under pressure
  • Pride in personal appearance, representing the McLaren brand at all times