General information

Job Title
Customer Support Engineer (Motorsport)
Ref #
25424
Date
Friday, September 2, 2022
Country
United Kingdom
Location
Woking
Business area
Motorsport
Department
Motorsport
Position level
H - Qualified
Working time
Full Time
Contract type
Permanent
Working pattern
8:30am - 5:30pm Monday to Friday

Description & Requirements

Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

As Customer Support Engineer, you will play a critical role working trackside with our customer teams providing best in class support across multiple championships.

This is a fundamentally key role to managing and enhancing the relationship between McLaren and our key customer bases providing a world class service to our teams using our motorsport products across championships around the globe. We want you to provide an invaluable contribution in making that difference.

Principal Accountabilities
  • Receive technical concerns from McLaren’s network of approved Motorsport Retailers, customer race teams and McLaren motorsport product owners.
  • Provide track-side engineering guidance supporting customer racing in club/national and international GT championships.
  • Implement changes/updates at events attended track-side and remote on all areas of the car.
  • Give advice to customer teams on event-specific car operation and maintenance.
  • Liaise with McLaren Motorsport Engineering and Series Development teams, providing retailer and customer feedback on technical issues and concerns.
  • Create/update engineer reports from events and feed information into wider customer support and engineering departments.
  • Provide workshop-based remote diagnostic and advisory sessions for customer teams.
  • Technical support to McLaren motorsport retailers which may involve travel within and outside the UK.
Knowledge, Skills and Experience
  • Experience of motorsport industry, either racing or customer support.
  • Computer literate – Microsoft Office suite.
  • Understanding of GT race car data engineering.
  • Ability to demonstrate a calm way of thinking when under pressure.
  • Knowledge of Electrical Diagnostic Systems and Hardware preferred
Personal Attributes
  • Well presented, with professional mannerisms befitting of the McLaren organisation.
  • Adaptable, quick thinking, decisive, showing strong initiative and self determination.
  • Strong planning, good follows up skills, meticulous in detail.
  • Demonstrates a methodical approach.
  • Confident with good interpersonal & communication, (especially verbal & written) skills.
  • Mobile & willing to travel abroad as requested