General information

Job Title
Customer Support Engineer - Motorsport
Ref #
25966
Date
Monday, October 24, 2022
Country
United Kingdom
Location
Woking
Business area
Motorsport
Department
Motorsport
Position level
H - Qualified
Working time
Full Time
Contract type
Permanent
Working pattern
8:30am - 5:30pm Monday to Friday

Description & Requirements

Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

As Customer Support Engineer - Motorsport, you will play a pivotal role in providing market leading motorsport engineering services to our global customer base. This is a fundamentally key role to managing and enhancing the relationship between McLaren Motorsport and our customer race teams.

Principal Accountabilities
  • Work closely with internal and customer engineers supporting them with engineering tools. (i.e., Reports, data processing, race forecasting), general data and electronic systems related matters, documentation and customer facing technical updates.
  • Implement at events attended track-side data analysis and systems-wide commissioning ECU programming and BOP implementation etc for customer teams.
  • Support customer teams with specific on event vehicle technical operation and maintenance procedures.
  • Liaise with internal Engineering and Series Development teams, providing customer feedback on technical issues and concerns.
  • Document engineering reports from live events and feed information into the wider customer support and engineering departments.
  • Provide workshop-based remote diagnostic and advisory sessions for customer teams.
  • Technical support to McLaren motorsport customers which may involve travel within and outside the UK.
  • This role includes extensive global travel within the region of 16 – 22 events.
Knowledge, Skills and Experience
 
  • Experience of the motorsport industry, either as part of a race team or customer support role is essential.
  • Data analysis and systems-wide experience including commissioning of GT3 - GT4. platforms from a high level.
  • Computer literate – Microsoft Office suite.
  • Ability to demonstrate a calm way of thinking when under pressure.
  • Knowledge of motorsport Electrical Diagnostic Systems and hardware preferred.  
 
Personal Attributes
  • Above all the personal attributes below, you must be a team player. Someone who works well within a team of mixed skillsets and abilities pulling together as one team.
  • Well presented, with professional mannerisms befitting of the McLaren organisation.
  • Adaptable, quick thinking, decisive, showing strong initiative and self determination
  • Strong planning, good follows up skills, meticulous in detail.
  • Demonstrates a methodical approach.
  • Confident with good interpersonal & communication, (especially verbal & written) skills.
  • Mobile & willing to travel abroad as requested.