Job Title
Business Support Analyst
Ref #
54002
Date posted
Thursday, September 11, 2025
Country
United Kingdom
Location
Woking
Business area
IT
Department
IT
Position level
6
Working time
Full Time
Contract type
Permanent
Working pattern
37.5 Standard 9:00 - 17:00 (30 min lunch)
What to Expect
The Business Support Analyst will work alongside Solution Analysts and the Commercial teams by assisting with the maintenance, analysis, and improvement of Commercial IT solutions that help drive business performance across Sales, After sales & Marketing. This includes gathering and interpreting user requirements, supporting testing and deployment activities, and contributing to the delivery of high-quality, user-focused IT services.
What You'll Do
  • Support and maintain commercial IT systems
  • Respond to user queries or issues, escalating more complex problems when needed
  • Support the accuracy of commercial data (e.g., sales figures, customer records, pricing).
  • Assist in creating or updating reports and dashboards for commercial performance.
  • Run routine reports and ensure data is correctly pulled from systems.
  • Document workflows, user guides, and system procedures.
  • Participate in small system enhancements or digital projects.
  • Help gather user requirements or perform basic system testing.
  • Gain hands-on experience with Commercial business systems
  • Learn how IT and commercial teams collaborate to achieve business goals.

What You'll Bring

  • Basic Commercial Awareness; understanding of how businesses generate revenue and manage costs
  • Awareness of common commercial functions: sales, marketing, After Sales and customer service.
  • Familiarity with terms like profit margin, KPIs, pipeline, and customer lifecycle.
  • General knowledge of how sales, pricing, order management, and customer support processes work.
  • Understanding of business systems and how they support commercial functions.
  • Commercial awareness and process thinking
  • Basic data analysis and reporting skills
  • Basic experience or exposure to Commercial systemss
  • Creating or updating user guides, support docs, or process documentation
  • Familiarity with tools like JIRA, Confluence, ServiceNow
  • Basic understanding of how to identify process gaps or inefficiencies.
  • Ability to support dashboard creation or build simple reports 

What We'll Do for You

We offer a wide – ranging benefits package, which includes:

  • Structured career development framework
  • 25 days’ holiday, plus bank holiday. Annual buy & sell up to five days
  • Enhanced company pension scheme
  • Discretionary annual bonus award
  • Private medical insurance and health cash plan
  • Life assurance benefit
  • Ability to apply for a sabbatical of up to one year after only two years’ service
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • Generous parental leave policies
  • A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
Who Are We?

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. 

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey. 

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