General information

Job Title
Aftersales Supply Planning Specialist
Ref #
Tuesday, November 30, 2021
United Kingdom
Business area
Aftersales Parts Operations
Position level
Working time
Full Time
Contract type
Working pattern
9am - 6pm Monday to Friday

Description & Requirements


No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

As Supply Planning Specialist, you will be part of a team responsible for the on time and stable supply of Aftersales parts to the McLaren Global Retailer Network and to support the development of a lean supply chain.

You will also be responsible for engaging with key internal and external stakeholders to track progress of parts supply to support clear onwards communication to our Retailers and Regional team to manage customers.  Furthermore, you will be responsible for identifying opportunities for improvement to minimise the time vehicles are off the road along with effective reporting on operational performance and parts supply.

Principal Accountabilities

  • Parts supply for given commodities when not supplied directly from stock
  • Control and coordinate supply performance for products that are attributed to a selected range of suppliers
  • Monitor retailer backorders daily and drive the recovery plan to fulfil the order in the agreed time scale
  • Preparation of daily, weekly and monthly Aftersales reports and KPI’s and investigate all deviations from agreed standards
  • Sales and purchase order processing and invoice validation / reconciliation for Aftersales parts transferred between McLarens Third Party Logistics Service Provider and McLaren Automotive
  • Interface with internal cross-functional teams to support Aftersales business requirements with focus on backorder supply and related queries/communication
  • First point of escalation for RAMs in supporting Retailer part supply challenges
  • Continuously being aware of and proactively addressing potential or actual product shortages
  • Data analysis and coordination to ensure that material master data is available and complete
  • Identify supply gaps versus demand forecasts and recommend or implement solutions to fill gaps to ensure 100% product availability
  • Drive improvements in process and focus to reduce future occurrences of backorders through root cause analysis
Knowledge, Skills and Experience

  • An understanding of the automotive industry (Production and Aftersales) would be highly beneficial
  • Experience in supplier management would be beneficial
  • Strong written and verbal communication skills
  • Proactive mind-set that contributes creative ideas towards strategic and tactical business challenges
  • Ability to influence and engage at all levels to maximise Aftersales share of voice
  • Highly IT literate in Microsoft Operating System & Applications / programs – Strong Excel required, SAP experience beneficial
  • Excellent team player; keeps the organisation’s vision, mission, and values at the forefront of decision-making and action
  • Strong problem solving skills, highly numerate and analytical / detailed approach
Personal Attributes

  • Provide a high level of proactive and logical solutions to supply constraints for internal and external customers
  • Professional, well presented and a credible ambassador of the McLaren brand values
  •  Adaptable, quick thinking, decisive, showing strong initiative and self determination
  • Well organised, demonstrating a methodical approach and meticulous attention to detail
  • 'Team player’ willing to support others and adopt a flexible approach
  • Able to maintain a consistent high level of work and output in a dynamic working environment