General information

Job Title
Aftersales Programme Specialist
Ref #
15474
Date
Friday, April 8, 2022
Country
United Kingdom
Location
Woking
Business area
Sales
Department
Aftersales Customer Programmes
Position level
Qualified
Working time
Full Time
Contract type
Permanent
Working pattern
8:30am - 5:30pm Monday to Friday

Description & Requirements

Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

Purpose of Role

At McLaren Automotive, our vision is not only to become the iconic sports car manufacturer but also to deliver breath taking, iconic and innovative new technology to the automotive industry. 

We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees.  It is our mission to become the employer of choice within the global automotive industry. 

We are recruiting for an Aftersales Programme Specialist to develop and manage key Aftersales Programmes that drive customer satisfaction and loyalty.

Principal Accountabilities

  • Programme management against business KPIs
  • Business case creation and reimbursement calculations
  • Lead negotiation of programme reimbursement rates
  • Creation of Retailer communications and communications strategy
  • Tracking of programme health and reporting to stakeholders
  • Continuous improvement and optimisation of processes
  • Programme data review and maintenance
  • Retailer rate reviews and addition of new markets
  • Liaise with our service partner staff, other McLaren Automotive departments, and suppliers, as required
Knowledge, Skills and Experience

  • Experienced at managing projects in a fast paced and dynamic environment
  • Understanding of automotive retailer operations
  • Experience in automotive manufacturer operations preferred
  • Conversant in Microsoft Office applications – good Excel skills are essential
  • Comfortable with complex data and possessing strong analytical skills
  • SAP experience preferred but not essential
  • Ability to manage stakeholders at multiple levels within a Global organisation
Personal Attributes
  • Well-presented and professional
  • Naturally customer centric approach
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination
  • Strong planning and good follow up skills and meticulous in detail
  • Comfortable with agile working
  • Confident with good interpersonal & communication, (especially verbal & written) skills